Refund Policy

Our promise: love it, or your money back

When you order, our songwriters craft your song and refine it with unlimited revisions until it's right. If you're still not happy, you're covered by our 30-day money-back guarantee.

100% money-back guarantee (30 days)

If you're not happy with your song, contact us within 30 days of purchase. We'll first make it right with unlimited revisions or a remake; if it still isn't right, we'll refund you in full.

How we make it right

• Unlimited revisions to the lyrics, vibe or vocals.
• A remake if the song doesn't match your original brief.
• A full refund if we still can't get it right.

What a remake covers

A remake fixes a song that doesn't match the details you submitted — wrong names, facts, style or pronunciation. It does not cover an entirely new song for a different person or occasion.

Always refundable

• The song was never delivered or failed to generate.
• You were charged twice or incorrectly.

What's excluded

• Fraud or abuse.
• Repeated or duplicate guarantee requests.
• Attempts to obtain the full song without paying.

How to request

Use the “Request a redo” button on your private song page, or email us at [email protected] describing what you'd like changed. We respond within 24 hours.